Your voice matters
Complaints & Feedback
Every piece of feedback helps us serve humanity with greater dignity and clinical excellence.
Tell us where we fell short — or where we did well. Every complaint is logged, investigated and answered.
Our promise
How we handle your complaint
At Hijaz Hospital, patient and family feedback is treated as a gift. Whether it is about care, cleanliness, waiting times, billing or staff behaviour, we want to hear it.
Every complaint is recorded the same day it reaches us, reviewed by the relevant department head, and answered by our team. If we have fallen short, we will tell you honestly what went wrong and what we are changing.
The process
Four simple steps
Speak to the care team
Most concerns are resolved on the spot by the doctor, nurse or duty manager on your ward.
Patient Relations desk or write to us
Fill the form below, visit the front desk or call our UAN 042 111 044 529 and ask for Patient Relations, or Email info@hijazhospital.com or hand a written complaint to any reception — include your MR number and dates of visit.
Response & follow-up
You receive an acknowledgement within 48 hours and a full written response within 7 working days.
Feedback and Complaint Form
Submit a Complaint or Feedback
Use the form below if you are not able to submit a request in person