Patient Resources
Patient Rights & Responsibilities
Your rights to dignified, safe care — and the shared responsibilities that support a positive healthcare environment.
Overview
Patient Rights & Responsibilities
Hijaz Hospital is committed to protecting the rights, dignity, and well-being of every patient. Quality healthcare is achieved through mutual respect, cooperation, and partnership between patients, attendants, and healthcare teams. All patients are entitled to receive safe, respectful, and compassionate care while also contributing to a positive healthcare environment.
Your Rights
Patient Rights
Right to Respect & Dignity
Every patient has the right to be treated with respect, compassion, and dignity regardless of religion, gender, age, or financial status.
Right to Quality Healthcare
Patients have the right to receive safe, appropriate, and professional medical care according to established hospital standards.
Right to Privacy & Confidentiality
Patients have the right to privacy. All personal information, medical records, and treatment details are kept confidential.
Right to Information
Patients have the right to receive clear information regarding:
- Their diagnosis
- Proposed treatment plan
- Medicines prescribed
- Possible risks, benefits, and available treatment options
Right to Informed Consent
Patients and, where applicable, their attendants have the right to receive information and provide consent before major procedures or surgeries, except in emergency situations where immediate care is required.
Right to Emergency Care
Patients have the right to receive emergency medical care without unnecessary delay.
Right to Respectful Communication
Patients have the right to ask questions regarding their treatment and receive understandable explanations from healthcare providers.
Right to Second Opinion
Patients have the right to seek a second medical opinion from another qualified healthcare professional when required.
Right to Complaint & Feedback
Patients have the right to share complaints, concerns, or suggestions without fear of discrimination or unfair treatment.
Right to Financial Transparency
Patients have the right to receive clear information regarding treatment costs, billing details, and available welfare or financial assistance options where applicable.
Your Role
Patient Responsibilities
Provide Accurate Information
Patients and attendants should provide complete and accurate information regarding medical history, current medications, allergies, and personal details necessary for proper care.
Follow Medical Advice
Patients should follow treatment plans, medication instructions, and guidance provided by doctors and healthcare professionals.
Respect Hospital Staff
Patients and attendants should treat doctors, nurses, and hospital staff with respect and cooperate throughout the treatment process.
Follow Hospital Rules & Guidelines
Patients and attendants should follow hospital policies, including:
- Visiting hours
- Cleanliness standards
- Safety protocols
- Queue and token systems
Protect Hospital Property
Patients and attendants should use hospital facilities, equipment, and resources responsibly.
Fulfill Financial Responsibilities
Patients should complete necessary financial requirements related to their care or contact the relevant welfare department if financial assistance is required.
Support Infection Prevention Measures
Patients and visitors should follow hygiene instructions and infection control guidelines to help maintain a safe environment for everyone.
Maintain a Respectful Environment
Violence, aggressive behavior, smoking, or misuse of hospital premises is not permitted.
Attend Follow-Up Visits
Patients should attend scheduled follow-up appointments, investigations, and consultations as advised by healthcare providers.
Cooperate in the Care Process
Patients and attendants should cooperate with healthcare teams and provide necessary support to ensure safe and effective treatment outcomes.
Support Our Mission
Help Us Keep Care Within Reach for Every Patient
Your donation supports free treatment, medicines, and welfare programmes for deserving patients — fulfilling our mission that financial hardship never stands in the way of care.